Latest

Cost of Customer Acquisition The cost of customer acquisition is the amount of money you spend on marketing to get a new customer. Customer Lifetime Value Client lifetime value (also known as LTV) is the total amount of money spent by a single customer at your company over their lifetime.

Coverage Each quarter, we examine total coverage as it relates to feature stories, bylines, mentions, and syndicated coverage. Share of Voice Share of voice is a popular indicator in the public relations industry. It is defined as the proportion of coverage and dialogues about your brand in the media (news,

Customer Satisfaction Score It's a metric that gauges how people feel about your product, service, or interaction. Customer Effort Score CES assesses how much effort your customer used in resolving a given issue or answering a specific query. Employee Satisfaction Score Take periodic staff surveys, do one-on-one check-ins, and promote

Cycle Time The amount of time required to execute a specific task or activity. This is useful for recurring chores in a project. On-Time Completion Percentage Whether or not a specific project or task is completed by the deadline. Time Spent The amount of time spent on the project by

Supply Chain Waste Although you may simply consider the waste that your firm generates directly from manufacturing or at your headquarters plant location, you should consider other areas of the supply chain. Recycling Rates Recycling rates are an excellent KPI for determining how well your brand is performing in terms

Store Metrics Sales per Square Foot This is one of the most successful and widely used retail KPIs. Year-Over-Year Sales Comparing quarterly sales to those of the prior year is the most popular method of tracking sales. Average Transaction Value This retail indicator indicates how much a consumer spends on

Total addressable market The total addressable market is a key performance indicator that determines the number of clients a firm can acquire by measuring its target audience and market size. Customer acquisition cost A customer acquisition cost is the amount of money that a company needs spend on manufacturing, marketing,